Are you having trouble installing your
new RAM? Is your new memory not working?
Relax, here's some good news! Most of the time, when customers have
trouble with their new memory, we find their problems can be easily solved
by one of the following solutions.
Plug it in. Please double-check and make sure all
your power cords are plugged in. You wouldn't be the first person this has
happened to.
Press harder. Make sure the notches on your
module are lined up with the keys in the slot, and then press down firmly.
Don't be afraid that you are going to break it. It can sometimes take 20
to 30 pounds of pressure to install a module. The clips on the side of the
module should snap into place on their own. If you have to move the clips
into place by hand, your module isn't installed properly.
Install again. Even if you have inserted the
module correctly and the clips are locked in place there is a chance the
module may not be seated fully. Remove the memory module and try
reinserting it. If a problem persists, remove all memory and try just the
new memory by itself. If you have purchased more than one
stick of memory make sure you try just one at a time, unless your machine
requires them to be installed in pairs.
Update your BIOS. Some older machines just don't
like to work with today's newer technology. If you have an older system,
it may need a BIOS (Basic Input Output System) update. It's ok, this is
much easier than it sounds. All you need to know is the manufacturer of
your computer or motherboard and typically you can download the free bios
software from their Web site.
BIOS Update location.
Below are links to BIOS updates for the most common manufacturers. You
may need to contact your manufacturer if you are unable to locate a BIOS
update for your system.
Check the cables.
It is possible that you accidentally bump one of the internal cables or
wires inside your computer when you were installing your memory? A loose
hard drive cable can actually prevent your computer from booting up
entirely. All the cables should be firmly in their sockets.
If you have tried all the troubleshooting steps and you are still
having a problem getting your new memory working please submit a Return
Merchandise Authorization (RMA) Request.
